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Hyro

Enterprise AI agent platform for health system call centers.

4.5
our score
HIPAA CompliantBAA Availableenterprise
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Overview

Hyro is a HIPAA-compliant conversational AI platform built specifically for health system call centers and patient access workflows. It automates routine patient calls, messages, and scheduling across phone, SMS, web chat, and patient portals. Used by major health systems including Intermountain Health, Montefiore Health System, Hartford HealthCare, and Inova Health. Hyro's strongest workflow is appointment scheduling — it writes to Epic, Cerner, Athena, and other EHR calendars rather than just displaying availability. According to internal case studies, Hyro resolves approximately 40% of patient interactions end-to-end.

Pros
  • +Strongest scheduling automation in category
  • +Proven at major health systems
  • +Deep Epic integration
  • +Multi-channel coverage
  • +Saves significant agent hours (Inova reports ~4
  • +000 hours/month)
Cons
  • -Enterprise-only with no self-serve option
  • -Custom pricing typically $10K+/month
  • -Long implementation cycle
  • -Not accessible to small or solo practices
  • -Less suited for clinical workflows outside scheduling

Features

Multi-channel (voiceSMSwebportal)Epic and Cerner scheduling integrationAppointment booking and reschedulingPhysician lookupPrescription refillsEmergency call routingPre-built healthcare conversation flowsDetailed analytics

Integrations

EpicCernerathenahealthHL7/FHIR APIs