Klara
HIPAA-compliant patient communication and engagement platform.
4.3
our score
HIPAA CompliantBAA Availableenterprise
Visit KlaraOverview
Klara consolidates patient communication into a single platform — text, web chat, voicemail transcription, secure messaging, and appointment management. Built for medical practices that want to reduce phone volume, automate routine outreach, and improve patient response times. Includes Klara Assistant for AI-powered message routing and workflow automation. Founded in 2013, used across dental practices, dermatology, family medicine, OB-GYN, and small medical clinics.
Pros
- +Strong EHR integrations including EMA/ModMed
- +Genuinely reduces phone volume
- +Mature product with established user base
- +AI-powered message routing
- +Telehealth built in
Cons
- -Pricing not publicly disclosed
- -Some users report glitches and slow support response
- -Enterprise-only sales process
- -No solo-practitioner self-serve option
Features
Multi-channel patient messagingVoicemail transcriptionAI message routingAppointment remindersDigital intake formsTelehealth video visitsShared team inboxesPost-visit follow-up automationPharmacy and lab integrations
Integrations
EMA/ModMedNextGenGreenwayathenahealtheClinicalWorksplus other major EHRs