Klara
HIPAA-compliant patient communication and engagement platform.
Overview
Klara, part of ModMed since 2022, consolidates patient communication — text, web chat, voicemail transcription, secure messaging, and appointment management — into one platform, with Klara Assistant for AI-powered message routing and workflow automation.
- +Integrations including ModMed/EMA
- +Designed to reduce phone volume
- +Established product
- +AI-powered message routing
- +Telehealth built in
- -Pricing not publicly disclosed
- -Sales-led buying process
- -No self-serve option for solo practitioners
Features
Integrations
Articles that cover Klara
FDA's Generative AI Device Paper: What It Means for the AI Tools Your Practice Uses (Comments Due Oct. 19)
On August 18, 2026, FDA published its first detailed sketch of how it might regulate generative AI medical devices: a two-axis risk map, clinician-style competency testing, and more postmarket monitoring. It is not guidance and binds no one yet. Here is what it says, where scribes, CDS, patient chatbots and imaging tools land, what the first 'patient-facing LLM' clearance actually covered, and which of the 26 questions clinicians should answer before the October 19 deadline.
AI Is Answering Your Practice's Phone: The Call Workflow and Its Four Compliance Gates
Freed, Phreesia, and Hyro will all answer your phones now. But an inbound AI receptionist and an outbound AI caller are two different legal products — one is a HIPAA and recording-consent problem, the other is a TCPA problem worth $500 to $1,500 per call. Here is the full call workflow, the four gates where practices get hurt, and what these systems actually deflect.
Your Patient Inbox Grew 153%. AI Drafts Are Not Fixing It — The Routing Is.
JAMA put a number on the inbox problem in June 2026: patient portal messages up 153% since 2020, office visits up 17%. The industry answer is AI draft replies — and four studies now show they save physicians almost no time, help nurses far more than doctors, and get worse as messages get longer. Here is the workflow that actually moves turnaround time, plus the e-visit billing trap and the disclosure rule that review-before-send quietly solves.
AI for the Front Desk in 2026: Cutting No-Shows, Phone Volume, and Front-Office Burnout
No-shows and missed calls are among the most preventable revenue losses in a practice, and AI scheduling and intake tools promise to fix both. We break down what actually works, what the ROI data does and does not show, and how to evaluate front-office AI for your practice.