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Phreesia

Enterprise patient intake, check-in, and payments platform.

4.4
our score
HIPAA CompliantBAA Availableenterprise
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Overview

Phreesia is the dominant patient intake and check-in platform, handling roughly 1 in 7 US patient visits across its network. It automates digital check-in, registration, insurance eligibility verification, consent collection, and payment capture — with 85% of patients checking themselves in across the network, saving 5+ minutes of staff time per visit. Phreesia VoiceAI adds 24/7 AI phone answering for scheduling and refills in 20+ languages. Won Best in KLAS for Patient Intake Management. Best suited for multi-site groups and high-volume practices that want structured, repeatable intake with strong financial integrations.

Pros
  • +Market leader (1 in 7 US visits)
  • +Best in KLAS for intake
  • +Strong financial integrations (88% copay capture at service)
  • +Reduces no-shows and front-office load
  • +VoiceAI handles phones 24/7
Cons
  • -Enterprise pricing climbs quickly with modules
  • -Setup can be demanding for low-volume practices
  • -Quote-based pricing (not transparent)
  • -AI scribe not included (third-party
  • -extra cost)

Features

Digital check-in and registrationRules-based intake formsInsurance eligibility verificationCopay and payment collectionVoiceAI 24/7 phone answering (20+ languages)Appointment remindersAutomated slot fillingDigital statements

Integrations

athenahealth (deep VoiceAI integration)and most major EHR and practice management systems